Support

How do I open a box?

Tap Wrap it, and the closed box fills the screen. Hand the phone over: they pull the box apart from the middle, or tap it. On a phone that folds, wrap it with the phone closed, and they unfold the phone to open the box.

How do I get back to the setup?

Tap the pencil on the box. What you set up is still there; the next box you wrap starts from it.

Where are the boxes I saved?

In Your boxes, on the setup. They’re kept on this phone only, so deleting the app deletes them too.

I bought something on another device

Tap Restore purchases, using the same Apple Account you bought it with. It’s on the offer that opens when you tap Wrap it on a box with something not bought yet, and in the jewellery case of The Royal Ring. Family Sharing is on, so your family can restore your purchases too.

Refunds

Apple handles payments and refunds: reportaproblem.apple.com.